Refund & Returns Policy — ETYGEM Gemstone Jewelry
Our goal is for you to be completely satisfied with your ETYGEM gemstone jewelry. This page explains our jewelry return policy, including how to return pieces, refund timelines, and what is covered under our return terms.
30-Day Jewelry Return Window
ETYGEM offers a 30-day return window for eligible gemstone jewelry purchases. If 30 days have passed since your purchase, unfortunately we cannot offer a jewelry refund or exchange.
To qualify for a return, your gemstone jewelry must be:
- Unworn and in the same condition as when you received it
- Returned in its original ETYGEM jewelry box or equivalent protective packaging
- Accompanied by all original documentation, including the certificate of authenticity
How to Initiate a Jewelry Return
To start the jewelry return process:
- Contact our jewelry customer support team via our contact page with your order number and reason for return
- Our team will review your return request and, if approved, provide you with a prepaid return shipping label
- Package your gemstone jewelry securely using the original box and include all documentation
- Drop off the package at any authorized shipping location. We recommend insuring the return shipment for the full value of the jewelry.
Once we receive and inspect your returned gemstone jewelry, we will process your refund within 5-7 business days. The refund will be credited to your original payment method.
Non-Returnable Jewelry Items
Certain items cannot be returned under our jewelry return policy:
- Custom or personalized gemstone jewelry that was made to your specifications
- Engraved jewelry or pieces with custom markings
- Items that show signs of wear, alteration, or damage
- Earrings (for hygiene reasons, once the seal is broken)
- SALE or clearance jewelry items marked as non-returnable
Refund Timeline
Once your gemstone jewelry return is received and inspected, refunds are typically processed within 5-7 business days. After the refund is issued, it may take an additional 5-10 business days for the credit to appear on your statement, depending on your payment provider’s processing time. If you have not received your refund after 15 business days, contact our jewelry support team.
Exchanges
If you need to exchange your ETYGEM gemstone jewelry for a different size or style, contact our support team. Exchanges are subject to availability. If an exchange is not available, we can issue a refund and you may place a new order for the preferred item.
Damaged or Defective Jewelry
If you receive damaged or defective gemstone jewelry, please contact us immediately with photos of the damage. We will arrange a replacement or full refund at no cost to you, including return shipping. Our money back guarantee jewelry policy covers all pieces that arrive damaged due to shipping issues.
Questions About Jewelry Returns?
Our jewelry support team is here to help with any questions about our return process. Contact us through our contact page and we will respond promptly.