Frequently Asked Questions — ETYGEM Jewelry
Welcome to the ETYGEM jewelry FAQ page. Find answers to common gemstone ring questions, jewelry care guidance, ordering information, and more. If you have additional questions, our jewelry customer support team is ready to help.
Ordering & Shipping
Q: How long does it take to process and ship my jewelry order?
A: Most jewelry orders are processed within 1-3 business days. Standard shipping takes 7-15 business days internationally, while express options are available for faster delivery. You will receive a tracking number once your gemstone jewelry ships.
Q: Do you offer free shipping on jewelry orders?
A: Yes, we offer free standard shipping on qualifying jewelry orders. Express and expedited shipping options are available at checkout for customers who need their pieces faster.
Q: Do you ship jewelry internationally?
A: Yes, ETYGEM ships gemstone jewelry worldwide to over 100 countries. International shipping rates and delivery times vary by destination. All international orders are carefully packaged to ensure your jewelry arrives safely.
Returns & Refunds
Q: What is your jewelry return policy?
A: We offer a 30-day return window for unworn and undamaged jewelry in its original packaging. Custom or personalized gemstone pieces may have modified return terms. Contact our jewelry customer support to initiate a return.
Q: How do I initiate a jewelry return?
A: Contact us through our contact page with your order number and reason for return. We will provide a prepaid return label and process your refund within 5-7 business days of receiving the item.
Gemstone Ring Questions
Q: How do I find my ring size at home?
A: You can measure your ring size using our ring size guide. We also offer a free physical ring sizer — contact our jewelry support team to request one. For the most accurate fit, we recommend having your finger measured by a local jeweler.
Q: Are your gemstones genuine and ethically sourced?
A: Absolutely. Every gemstone sold by ETYGEM is 100% genuine. We work only with trusted suppliers who adhere to ethical mining and sourcing practices. Each purchase includes a certificate of authenticity.
Q: What is moissanite and how does it compare to diamond?
A: Moissanite is a lab-created gemstone with exceptional brilliance and fire. It is nearly as hard as diamond (9.25 vs 10 on the Mohs scale) and costs significantly less. Many customers choose moissanite as a beautiful, ethical, and affordable diamond alternative for engagement rings.
Jewelry Care & Maintenance
Q: How do I clean my gemstone jewelry?
A: For most gemstone jewelry, use warm water with a drop of mild dish soap and a soft brush. Avoid harsh chemicals, ultrasonic cleaners (for soft stones like opal and emerald), and abrasive materials. Dry gently with a soft cloth. Store each piece separately to prevent scratching.
Q: How should I store my jewelry when not wearing it?
A: Store gemstone jewelry in a soft pouch or lined jewelry box, away from direct sunlight and humidity. Keep each piece separate to prevent gemstones from scratching each other. Silver jewelry should be kept in an airtight bag to minimize tarnish.
Q: Can I wear my gemstone ring every day?
A: This depends on the gemstone hardness. Diamonds and sapphires (9+ hardness) are excellent for daily wear. Softer stones like opal (5.5-6.5) should be worn more carefully. Remove all jewelry before swimming, exercising, or doing heavy manual work.
Custom Jewelry
Q: Can I order custom or personalized gemstone jewelry?
A: Yes, we offer custom jewelry design services. Contact our jewelry design team through our contact page with your ideas and we will provide a quote. Custom orders typically take 2-4 weeks to produce.
Q: Do you offer jewelry resizing?
A: Yes, we offer ring resizing for most styles. Contact us before the 30-day window to arrange. Some gemstone settings may have limitations on resizing — our jewelry support team will advise you on your specific piece.
Contact Our Jewelry Support
Did not find the answer you were looking for? Our dedicated jewelry customer support team is here to help with any questions about gemstone quality, orders, sizing, or customization. Reach out through our contact page and we will respond within 24 hours.